Last updated: 28 July 2026

APL Counselling Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information I collect, why I collect it, how it is used and your rights under UK data protection law.

Who I Am

APL Counselling Services is operated by Andrew Paul Long, an integrative counsellor providing counselling services to adults and young people aged 16 and over.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: andrew-long@tuta.com

Telephone: 07785 297212

What Information I Collect

Depending on how you contact me or use my services, I may collect:

  • Your name
  • Email address
  • Telephone number
  • Information you choose to include in your enquiry
  • Appointment information
  • GP details (where relevant and with your knowledge)
  • Emergency contact details
  • Brief counselling records if you become a client

I ask that you do not include highly sensitive personal information when using the website contact form.

How Your Information Is Used

Your information is used to:

  • Respond to your enquiry
  • Arrange appointments
  • Provide counselling services
  • Maintain accurate client records
  • Meet professional, legal and insurance requirements

Your personal information will never be sold or shared for marketing purposes.

Lawful Basis for Processing

Personal information is processed where it is necessary to:

  • Respond to enquiries before entering into a counselling agreement
  • Fulfil the counselling contract between us
  • Meet legal obligations
  • Fulfil legitimate professional interests, such as maintaining confidential records and receiving clinical supervision

Where consent is required, it will always be requested.

Confidentiality

Everything discussed in counselling is treated confidentially.

There are limited circumstances where confidentiality may need to be broken, including where there is a serious risk of harm to yourself or another person, concerns about the safety of a child or vulnerable adult or where disclosure is required by law.

Where possible, I will discuss this with you before any information is shared.

Storage of Information

Client records are stored securely using encrypted practice management software.

Records are retained for five years after counselling has ended before being securely deleted, unless a longer retention period is required by law or professional guidance.

Website Cookies

This website may use cookies to improve your browsing experience and monitor website performance.

You can control or disable cookies through your browser settings.

Third-Party Services

This website may use trusted third-party services, such as:

  • WordPress.com (website hosting)
  • Email provider (for receiving enquiries)
  • Website analytics, where enabled

These providers have their own privacy policies covering how they process data.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Restrict or object to certain processing
  • Request a copy of your personal data where applicable
  • Withdraw consent where consent is the lawful basis for processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Andrew Paul Long
APL Counselling Services

Email: andrew-long@tuta.com

Telephone: 07785 297212